I require all new clients keep a credit card on file to reserve your appointment. You can set this up when you book online using the booking link that will direct you to Square Appointments. Your card will not be charged at the time of booking, will stay securely stored, and only accessed in the event of a no-show or cancellation. You may choose to use this card to pay for your service the day of, or use another form of payment. I do this to protect myself and my business, the same way you are required to store a card on file when you check into a hotel in the event of damages.

Clients may cancel or reschedule an appointment up to 48 hours before their scheduled service. This gives me time to fill your spot and accommodate others who have been waiting to get in. If you notify me inside or the 48 hour window, a non-refundable $50 cancellation fee will be charged to your card on file the day of your scheduled service. Services that do not have cancellations fees are bang trims and haircut only.

In the event of a no show, clients will be charged a non-refundable fee equal to 50% of their scheduled service that day. When you fail to make your appointment time and don’t notify me beforehand, I miss the opportunity to try to fill your spot and as a result I am not compensated for the allotted time I set aside just for you. No show clients are also be subject to a deposit in order to book further appointments.

If you are running 15 or more minutes late to your service, I may not be able to provide the full service for your appointment and this affects all appointments after. For this reason, I may ask you to reschedule your appointment depending on what my schedule looks like for that day. Regardless, please text, call or DM if you are running late.

We all know Michigan weather is unpredictable and winters can be brutal. If you are unsure you can make it to your appointment, or you would rather not risk making the drive, I’m more than happy to reschedule your appointment to a different day. There is no penalty for rescheduling because of winter weather. I try to keep in close contact with clients should that be the case so we can both stay safe! In the case of inclement weather or bad roads, I reserve the right to close the studio early and notify you that your appointment will need to be rescheduled.

If for any reason you are unhappy or unsatisfied with the quality of my work, please notify me within 2 weeks of your service; I am happy to make adjustments of the original services rendered at no addition cost to you. I take pride in my work, you pay a lot of money for your hair and you wear it everyday, I want you to love it! Should you have a change of heart regarding a service and want a new service, it will be subject to an additional service at regular pricing.

I process all sales thru Square and accept all major credit cards. I accept Venmo, and cash but am unable to keep change on hand, I ask that you please come prepared to pay the exact amount!